At The Mertra, we aim to provide a clear, reliable, and convenient shipping experience for all customers. Please review the information below before placing your order.
Orders are generally processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next available business day.
During busy periods, promotions, or holidays, processing may occasionally take longer than usual.
After your order has been processed and dispatched, estimated delivery is generally within 3–5 business days, depending on your delivery location and the shipping carrier.
This means the estimated total delivery time is generally approximately 4–7 business days, including processing time.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
Shipping charges, where applicable, are calculated and displayed during checkout.
Shipping costs may depend on:
The applicable shipping cost will be shown before you complete your purchase.
Available shipping destinations are determined during checkout.
Please enter your complete delivery address to confirm whether shipping is available to your location and to view any applicable shipping options or charges.
Where tracking is available, customers will receive tracking information after their order has been dispatched.
Please allow some time after receiving your tracking information for the carrier's system to update.
If you have questions about your tracking information or shipment, please contact us at:
Email: themertra@gmail.com
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:
If your order has not arrived within the expected delivery timeframe, please contact our customer support team.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully review your shipping information before completing checkout.
If you notice an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to update your shipping address before dispatch. However, once an order has been processed or shipped, we may not be able to change the address.
Additional shipping charges may apply if an order must be resent due to an incorrect or incomplete address provided by the customer.
If tracking information indicates an unusual delay or you believe your package may be lost, please contact us.
We will review the available tracking information and assist you where appropriate in contacting or investigating the shipment with the carrier.
Please inspect your order after delivery.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible and provide:
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
Where international shipping is available, orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where such charges are not collected during checkout, they may be the responsibility of the customer.
Customs processing may also affect estimated delivery times.
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
The Mertra
Website: themertra.co.uk
Email: themertra@gmail.com
Phone: +1 (512) 543-0269